Terms & Conditions
Welcome to Seralucane.
By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
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Seralucane is a clothing brand specializing in unique and high-quality fashion pieces.
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We reserve the right to update, change, or replace any part of these Terms & Conditions without prior notice. Continued use of our website constitutes acceptance of those changes.
2. Orders & Payments
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All orders are subject to availability and confirmation of payment.
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Prices are listed in Indonesian Rupiah (IDR) by default. Customers can switch between IDR, United States Dollar (USD), and Malaysian Ringgit (MYR) during checkout.
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We accept manual payment via Google Form submission and PayPal. Detailed instructions will be provided during checkout.
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Once an order is confirmed, it cannot be canceled or modified.
3. Shipping & Delivery
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We aim to process and ship orders within 0-5 business days, depending on the destination.
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Delivery times may vary depending on the destination.
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Seralucane is not responsible for delays caused by couriers or unforeseen circumstances.
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Customers are responsible for providing accurate shipping information. We are not liable for items lost due to incorrect addresses.
4. Returns & Exchanges
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We accept returns or exchanges only for defective or incorrect items.
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Requests for returns/exchanges must be made within 7 days of receiving the item.
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Customers are responsible for return shipping costs unless the item is defective.
5. Loyalty Program (Affinity & Seras Points)
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Customers can earn 'Seras' points through eligible purchases.
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Points are non-transferable and cannot be exchanged for cash.
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Seralucane reserves the right to modify or terminate the loyalty program at any time without prior notice.
6. Intellectual Property
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All designs, images, and content on the Seralucane website are the intellectual property of Seralucane.
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Unauthorized use, reproduction, copying of our logo or name is strictly prohibited. If such actions occur, Seralucane reserves the right to impose a fine of $5,000 and require the immediate removal of the unauthorized use, reproduction, or copying of our logo, name, or any similar variation.
7. Limitation of Liability
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Seralucane is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
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Our liability is limited to the purchase price of the item in question.
8. Contact Information
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For any questions regarding these Terms & Conditions, contact us via our official website or customer support email.
By placing an order with Seralucane, you agree to these Terms & Conditions.
Thank you for choosing Seralucane—Refined Mystery. Eternal Style.