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Terms & Conditions

Welcome to Seralucane.

By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

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1. General Information

  • Seralucane is a clothing brand specializing in unique and high-quality fashion pieces.

  • We reserve the right to update, change, or replace any part of these Terms & Conditions without prior notice. Continued use of our website constitutes acceptance of those changes.

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2. Orders & Payments

  • All orders are subject to availability and confirmation of payment.

  • Prices are listed in Indonesian Rupiah (IDR) by default. Customers can switch between IDR, United States Dollar (USD), and Malaysian Ringgit (MYR) during checkout.

  • We accept manual payment via Google Form submission and PayPal. Detailed instructions will be provided during checkout.

  • Once an order is confirmed, it cannot be canceled or modified.

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3. Shipping & Delivery

  • We aim to process and ship orders within 0-5 business days, depending on the destination.

  • Delivery times may vary depending on the destination.

  • Seralucane is not responsible for delays caused by couriers or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information. We are not liable for items lost due to incorrect addresses.

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4. Returns & Exchanges

  • We accept returns or exchanges only for defective or incorrect items.

  • Requests for returns/exchanges must be made within 7 days of receiving the item.

  • Items must be unworn, unwashed, and in their original condition with all tags attached.

  • Customers are responsible for return shipping costs unless the item is defective.

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5. Loyalty Program (Affinity & Seras Points)

  • Customers can earn 'Seras' points through eligible purchases.

  • Points are non-transferable and cannot be exchanged for cash.

  • Seralucane reserves the right to modify or terminate the loyalty program at any time without prior notice.

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6. Intellectual Property

  • All designs, images, and content on the Seralucane website are the intellectual property of Seralucane.

  • Unauthorized use, reproduction, copying of our logo or name is strictly prohibited. If such actions occur, Seralucane reserves the right to impose a fine of $5,000 and require the immediate removal of the unauthorized use, reproduction, or copying of our logo, name, or any similar variation.

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7. Limitation of Liability

  • Seralucane is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited to the purchase price of the item in question.

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8. Contact Information

  • For any questions regarding these Terms & Conditions, contact us via our official website or customer support email.

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By placing an order with Seralucane, you agree to these Terms & Conditions.

Thank you for choosing Seralucane—Refined Mystery. Eternal Style.

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