Shipping Policy

Welcome to Seralucane.

Order Processing Time
- We aim to process and ship your order within 0-5 business days after payment confirmation.
- Processing time may vary during peak seasons or special releases.
Shipping Methods & Delivery Time
- Delivery times depend on your location and chosen shipping method. Estimated delivery:
  - Domestic (Indonesia): 0-10 business days depending on the location.
  - International: 7-21 business days (varies by region)
- You’ll receive a tracking number once your order is shipped.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and order size.
- Customers are responsible for any applicable customs duties or taxes for international orders.
Address Accuracy
- Please double-check your shipping information. We are not responsible for lost orders due to incorrect addresses.
Delivery Issues
- If your package is delayed, lost, or arrives damaged, contact us immediately. We’ll assist you in resolving the issue with the courier.
Order Changes
- Once your order is placed, we cannot modify the shipping address or order details.